Within 30 Days of Purchase
We understand that buying an electric scooter can be a risky decision to make. That’s why Zero Scooters Australia makes it easy to test ride a range of electric scooters and can offer personalised advice.
If you buy from us, we offer a 30-day return policy. That means that if you have a change of heart or want to upgrade, it’s easy.
Return the unused merchandise in it’s original condition to our warehouse call us on 07 55221847 and we’ll help arrange the freight for you to get it back to us. 30 days starts from the date of purchase.
More Details –
Due to the nature of this product, we can only accept warranty claims for items that are Dead on Arrival (DOA). We must be notified within 3 days from receipt of delivery to be eligible for exchange.
To claim for warranty of faulty products. We need
- Clear photos of the product from different angles. e.g. Front and back sides.
- A video explaining the issue
- A photo of the shipping label and original packaging
- Return of the product for further inspection if needed
- Once the return is received and inspected, we will inform you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If the product is deemed not faulty, customers need to pay postage to get the product resent or combined to ship with next order.
Change of Mind:
You have 30 days to decide if you have bought the right escooter. We offer free advice online, through facebook or call and speak with us direct on 07 55221847. If in 30 days you decide what you have bought isn’t quite right, simply return it to us in the same condition and unused.
What can be returned?
- Damages caused by crashes or mistreatment are not covered
- All Sale items
- Late or missing refunds (if applicable)
If you haven’t received a refund yet, please
- check your bank account
- contact your credit card company, it may take some time before your refund is officially posted.
or Next contact your bank
- There is usually some processing time before a refund is posted.
- If the fund is still not received, please contact us
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.